Bradmill Owners Corporation – Frequently Asked Questions
1. What does the Owners Corporation do, and who manages it?
The Owners Corporation (OC) is responsible for the management, maintenance, and administration of all common property within the Bradmill community. This includes landscaped areas, nature strips, and shared infrastructure.
The OC is professionally managed by Quantum United Management, who oversees maintenance, financial management, compliance obligations, and resident support on behalf of all owners.
2. How do I contact the Owners Corporation or report an issue?
You can submit requests, report maintenance issues (including nature strips), or ask questions at any time via the Contact Us section of the community app. Alternatively, you may contact Quantum United Management directly using the details provided within the app.
3. What do my Owners Corporation fees cover, and how are they set?
Owners Corporation fees (levies) fund the ongoing operation and maintenance of the community. These typically include:
- Maintenance of common property (including landscaping and nature strips)
- Building insurance (for applicable townhouse structures)
- Management services and administrative costs
Each year, the OC prepares a budget outlining anticipated expenses. This budget is presented to all owners at the Annual General Meeting (AGM) for approval, and the approved budget determines the fees payable by each lot.
4. Does the Owners Corporation insure my townhouse?
Yes. The Owners Corporation (OC) arranges building insurance for applicable townhouse structures, which is funded through your OC fees.
What the OC building insurance typically covers
The OC policy generally covers the structure of the building and common property, including:
- Structural elements (walls, roof, ceilings)
- Permanent fixtures forming part of the building (e.g. built-in cabinetry, fixed flooring, bathroom fittings)
- Shared infrastructure and services connected to the building
- Reinstatement costs following insured events (refer to Insurance Product Disclosure Statement)
Important to understand
- The policy is designed to reinstate the building to its original condition.
- Excesses (the amount payable on a claim) may apply and, depending on the circumstances, may be payable by the lot owner if the damage originates from their lot.
- Claims must be assessed by the insurer and are subject to policy terms, conditions, and exclusions.
What is NOT covered by the OC insurance
The OC building policy does not cover:
- Personal contents (furniture, electronics, belongings)
- Window furnishings (curtains, blinds)
- Appliances that are not permanently fixed
What you should arrange as a lot owner
To ensure full protection, owners should obtain their own:
- Contents insurance (for personal belongings and internal items not covered)
- Landlord insurance (if the property is leased, including loss of rent and tenant damage)
- Optional cover for fixtures and improvements where applicable
Please refer to the Certificate of Currency & Product Disclosure Statement for further information about the Insurance Policy
5. How often are Owners Corporation fees issued?
OC fees are issued biannually and are due on:
- 1 May
- 1 November
Fee notices are issued at least 28 days prior to the due date.
The initial 2025/2026 fees were issued for the full year. From 1 November 2026 onwards, fees will follow the standard biannual cycle.
6. What happens if fees are not paid by the due date?
If OC fees are not paid by the due date, penalty interest will be applied to the outstanding balance.
Penalty interest may be applied in line with Section 29 of the Owners Corporations Act 2006 (VIC) and is capped by the maximum rate set under the Penalty Interest Rates Act 1983 (VIC). The current rate is 10% per annum.
If fees remain unpaid, the Owners Corporation may take further recovery action. Any additional recovery costs incurred may also be charged to the lot owner.
7. What are my rights as an Owners Corporation member?
As a lot owner, you are automatically a member of the OC. Your rights include:
- Attending and voting at general meetings (subject to eligibility requirements)
- Accessing OC records
- Nominating for election to the OC committee
- Using common property and shared facilities
You may also participate in community initiatives and access shared amenities as they become available.
8. Who is responsible for repairs and maintenance of my townhouse?
In accordance with the Plan of Subdivision, lot owners are responsible for the repair and maintenance of their townhouse.
This includes all parts of the lot, such as:
- The building structure
- Internal areas, fixtures, and fittings
- Doors, windows, and services that service the lot
The Owners Corporation (OC) is responsible for the maintenance and repair of common property only.
If you are unsure whether a particular item forms part of your lot or common property, please contact the Owners Corporation Manager for clarification.
9. Does the Owners Corporation have rules that lot owners and tenants must follow?
Yes. The Owners Corporation (OC) has registered rules that all lot owners, tenants, and occupiers are required to comply with.
These rules govern matters such as:
- External appearance of lots
- Building works and alterations
- Short stay accommodation
- Use of common property and dispute resolution
The rules are enforceable under the Owners Corporation Act 2006 (VIC).
To view a copy of the registered rules, please refer to the Documents section of the app or click here.